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At PowerBikeKC, we are committed to providing our customers with the highest level of support possible. We understand that owning an electric bike can sometimes be challenging, and we want to make sure that you have access to all the information and assistance you need to optimize your experience.

Our support team is available to answer any questions you may have about your electric bike, from technical issues to maintenance and repair. We are here to help you get the most out of your bike, so you can enjoy riding it for years to come.

Contacting Our Support Team

If you need assistance with your electric bike, the first step is to contact our support team. You can reach us by phone, email, or through our website’s contact form. Our team is available during regular business hours and will do our best to respond to your inquiry as soon as possible.

Before contacting us, please take a moment to review our Frequently Asked Questions (FAQ) page. This page contains answers to many common questions about electric bikes, including how to charge your battery, how to adjust your brakes, and more.

Technical Support

If you are experiencing technical issues with your electric bike, our support team can help troubleshoot the problem. We may ask you to provide us with more information about the issue, such as error messages or symptoms, so we can better understand the problem and provide an appropriate solution.

If the issue requires a repair or replacement part, we will work with you to coordinate the necessary service. We have a network of certified technicians who can provide professional repairs and service for your electric bike.

Maintenance and Repair

Regular maintenance is essential to keep your electric bike running smoothly and extend its lifespan. Our support team can provide guidance on basic maintenance tasks, such as cleaning your bike, adjusting your brakes, and checking your tire pressure.

If your bike requires more extensive repairs or maintenance, we can help connect you with a certified technician in your area. We recommend having your bike serviced by a professional at least once a year to ensure that it is functioning safely and properly.

Warranty Information

All of our electric bikes come with a manufacturer’s warranty, which covers defects in materials and workmanship. The length and terms of the warranty vary depending on the model of your bike, so please refer to your owner’s manual or contact our support team for more information.

If you need to make a warranty claim, our support team can guide you through the process and provide assistance as needed.


We hope that this support page has been helpful in providing you with the information you need to optimize your experience with PowerBike. Our support team is always here to help, so please do not hesitate to reach out if you have any questions or concerns.

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